What do they do about long lists?
With traditional call menus — where the caller must listen to various alternatives and then select the one they want using their telephone keypads — difficulties can be encountered if the customer must be presented with a long list of options. For example, if your customer must be routed to one of a dozen different departments, you don’t want them to have to sit there on the other end while they listen to a list being presented to them — and God forbid if they do not pay attention and miss the one they were looking for; then they’ll have to stay on the line even longer and have the entire list repeated over again! That’s certainly not the best way to ensure that your customers have a pleasant memory of dealing with your company. Instead, why not switch over to the latest generation of systems which are based on speech recognition technology. Using these systems, your customers need only speak the extension, city, state, zip code, employee name or department that they need — the computer will understand their particular selection, and route their call appropriately.